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Whether you need guidance choosing the perfect pergola or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, and transit time is typically 5 to 8 business days. Larger items like pergolas and gazebos may include additional delivery coordination.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment. If you have not received tracking information within 3 business days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please refer to our Return Policy page for full details on how to initiate a return.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right pergola or furniture set for my space?
Start by measuring your patio, deck, or garden area to determine the footprint you have available. Our product descriptions include detailed dimensions and material information to help you make a confident decision. You can also contact us directly for personalized recommendations.
What materials are your fire pits and patio furniture made from?
Our collections feature a range of weather-resistant materials designed for outdoor durability, including powder-coated steel, all-weather wicker, and natural stone elements. Each product page lists the specific materials and construction details so you know exactly what you are investing in.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
Crafted for Gathering
Owned and operated by Stone Hearth Outdoor, every piece is designed to elevate your time spent outdoors.
